It is difficult to understand how to work with a product or service
Solution: Create a series of training videos. In fact, these are instructions for using the product. Techniques: whiteboard, screencast.
Viewers retain 95% of a message when they watch it in a video, compared to 10% when reading it in text.
Videos are a godsend for services that require getting started explanations or step-by-step registration steps. Thanks to a short training video, a new visitor gets the opportunity to independently, in a comfortable mode for him, understand the operation of the system.
At the same time, the visitor does not feel like an idiot, and technical support specialists can devote themselves to more intellectual tasks.